Psychological safety is just as important as physical safety. Knowing how and where to access support early plays a vital role in preventing psychological injury and maintaining a healthy workplace.
We encourage all staff to speak up early and use the support pathways available—you are not expected to manage stress or distress alone.
Support Available to You
People, Support & Culture Team
Available for confidential workplace support and guidance, including:
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Work‑related stress or psychosocial hazards
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Advice on reporting pathways
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Assistance with early intervention and support
Mental Health First Aiders (MHFA)
Mental Health First Aiders provide initial, practical mental health support, similar to physical first aid. They are trained to:
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Assist during crisis situations
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Provide early support and reassurance
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Guide you toward further professional help
Employee Assistance Program (EAP)
All employees are entitled to three free, confidential psychology sessions per year.
EAP can support you with:
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Work‑related stress and psychological injury concerns
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Personal or family matters
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Emotional wellbeing and resilience
How to access:
Phone and book directly. Advise you are an Allambi Care employee and bring your Allambi Care ID card to your appointment.
EAP Providers:
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Newcastle & Hunter (NSW): Psychology One | 📞 4952 2558
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Northern NSW: Northern Rivers Psychology | 📞 0467 560 542
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Melbourne (VIC): SAL Consulting | 📞 0448 127 850
AIMS Self‑Stress Assessments – Youth Workers
AIMS Self-Stress Assessments are an important end of shift task that only takes a minute and provides the following vital information:
Prompts management team and People Support & Culture check‑ins and support
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Identifying trends and emerging risks
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Prompts consultation
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Enabling additional controls to eliminate or reduce stressors
Reporting Psychosocial Hazards
If you identify a psychosocial hazard or experience a psychosocial incident:
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Report immediately to your manager, or
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Contact on‑call staff after hours
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Early reporting supports early intervention and injury prevention.
Shared Responsibility
A mentally healthy workplace is everyone’s responsibility.
Support is available, and speaking up early is a strength.
If you need assistance or have concerns, please reach out—help is always available.